Philip Chen
My cousins run Shopify stores. Watching them eat chargeback losses because they didn't know how to fight back is what built this.
REPHQ - Chargeback recovery for Shopify merchants.
No bots. No templates. Built to your exact dispute code using human review.
Why merchants lose
Every dispute has a reason code. Each code requires different proof. The bank doesn't care about your evidence—it cares whether your evidence matches that specific code. Submit the wrong proof and you lose automatically, regardless of what actually happened.
Most merchants abandon disputes entirely. At an average $150-300 loss per chargeback including fees, product, and processor costs, that's a decision that compounds every month.
Most merchants copy-paste a tracking number and never understood why they lost. Visa and Mastercard have different evidence rules for every dispute type -- and they update them. Format matters as much as content. Most merchants never knew that.
What We Do
Reason code identification
We identify your exact dispute code and work from current Visa and Mastercard rulebooks—most merchants never read it once.
Structured evidence package
We build the complete response, formatted to the bank's exact requirements for your code—not a PDF dump of everything you have. Structure matters as much as content.
48-hour turnaround
Dispute windows are short. We deliver your evidence package within 48 hours. Usually faster. Deadlines don't move and neither do we.
You stay in control
You approve the package before anything is submitted. We never touch your money, your Shopify account, or your processor. Full transparency throughout.
Pricing
of the recovered amount, only if we win.
Zero upfront. No retainer. No monthly fee.
Dispute losses average $150–300 per chargeback including fees, product cost, and processor penalties. 25% of $300 recovered beats $300 lost every time.
We only take cases where we assess the evidence is strong enough to fight. If we don't think you can win, we'll tell you straight. A free review means an honest answer—not a sales pitch.
Who This Is For
We can help
We can't help
Philip Chen
My cousins run Shopify stores. Watching them eat chargeback losses because they didn't know how to fight back is what built this.
How It Starts
If it's winnable, we'll tell you what we need and get to work. If it's not, we'll tell you that too.
Here's what happens next: we review your dispute details, assess the evidence strength, and send you a direct answer within one business day — win assessment, not a sales call.