For Shopify merchants on Shopify Payments
No bots. No templates. Evidence packages built to your exact dispute code using human review.
Why merchants lose
Every dispute has a reason code. Each code requires different proof. The bank doesn't care about your evidence — it cares whether your evidence matches that specific code. Submit the wrong proof and you lose automatically, regardless of what actually happened.
Most merchants abandon disputes entirely. At an average $150–300 loss per chargeback including fees, product, and processor costs, that's a decision that compounds every month.
Visa and Mastercard have different evidence rules for every dispute type — and they update them. Format matters as much as content. Most merchants copy-paste a tracking number and never understood why they lost.
How It Works
Submit your dispute details
Two minutes. Tell us the reason code if you have it, the dispute amount, and what documentation you have access to.
We identify your exact reason code
Not all disputes are the same. We work from current Visa and Mastercard rulebooks — the version your bank is actually using, not one from three years ago.
We build the evidence package to that code's requirements
Structured to the bank's exact requirements for your code — not a PDF dump of everything you have. Format matters as much as content.
You review and approve
Nothing is submitted without your sign-off. We explain what's in the package and why each piece is included. We never touch your Shopify account or processor.
We submit and track the response deadline
Dispute windows are short and don't move. We track the deadline and notify you of the outcome. Nothing gets lost in a queue.
Pricing
of the recovered amount, only if we win.
Zero upfront. No retainer. No monthly fee.
Dispute losses average $150–300 per chargeback including fees, product cost, and processor penalties. 25% of $300 recovered beats $300 lost every time.
We only take cases where we assess the evidence is strong enough to fight. If we don't think you can win, we'll tell you straight. A free review means an honest answer — not a sales pitch.
Who This Is For
We can help
We can't help
Philip Chen — Founder
Most merchants lose chargebacks not because their case is weak but because they don't know what banks actually require.
I built this after watching too many Shopify merchants submit winnable disputes with the wrong evidence — not because they didn't try, but because the rulebooks aren't public and the formatting requirements aren't obvious.
How It Starts
If it's winnable, we'll tell you what we need and get to work. If it's not, we'll tell you that too.
Here's what happens next: we review your dispute details, assess the evidence strength, and send you a direct answer within one business day — win assessment, not a sales call.